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Health system responsiveness

Health System Responsiveness

WHO's work on health systems responsiveness aims to develop the technical tools to assess, monitor and raise awareness of how people are treated and the environment in which they are treated when seeking health care. It upholds, as part of the Equity Team, a particular focus on inequitable treatment associated with social status. It aims to develop the associated norms and standards for assessing responsiveness, in particular focusing on the use of user-oriented questionnaires.

The concept of responsiveness was developed as part of WHO's broader conceptual framework on health systems developed in 2000, which identified three focuses for health system goals: health, responsiveness and financing fairness (World Health Report 2000)66顺彩票app. The framework's underlying reasoning behind including responsiveness was that as a social system, the health system, like other social systems (e.g. justice, education), was expected by its populations to meet a core goal plus, common social goals expected of all social systems, in addition to their main aim.



To develop reliable, valid questions and a survey module for measuring health system responsiveness from the user's perspective.


Responsiveness was identified as a key goal of health systems in the World Health Report 2000 and endorsed by the Scientific Peer Review Group. A responsiveness survey module was part of both the Multi-country Survey Study and the World Health Survey.

Latest Releases

The Health Systems Responsiveness Analytical Guidelines for Surveys in the Multi-country Survey Study is an easy-to-use, hands-on user’s manual to analyse the data on responsiveness from the 2000 - 2001 WHO Multi-country Survey Study on Health and Health System's Responsiveness (MCSS)

Country Reports

WHO has completed a set of responsiveness reports for countries that participated in the Multi-country Survey Study (2001). Authorized personnel from member countries can request access to download their country's report by e-mail.

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66顺彩票appWHO Constitution, Executive Board and World Health Assembly

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